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75 of 78 people found the following review helpful: By This review is from: Kinetic Color Cast Porcelain Enameled Cast Iron 5-Quart Round Dutch Oven, Red (Kitchen) Have purchased the 5 QT version of this Dutch Oven. During the second use of it, the bottom layer developed a bubble, separated from there, making this utensil totally useless. I am now trying out the warranty and see if there really is an exchange for it. 66 of 69 people found the following review helpful: By Heidi D. (Maryland, USA) - See all my reviews This review is from: Kinetic Color Cast Porcelain Enameled Cast Iron 5-Quart Round Dutch Oven, Red (Kitchen) I used this dutch oven according to the manufacturer's instructions and after the second use, part of the enamel on the bottom of the pot bubbled up and chipped off. I called the customer assistance number and found them to be rude and not very helpful. I have not decided if I will return the product to Innova since they require that the customer pay for shipping the damaged item. I will never buy a product from this manufacturer again! 40 of 44 people found the following review helpful: By Ena (Chicago, USA) - See all my reviews Amazon Verified Purchase(What's this?) This review is from: Kinetic Color Cast Porcelain Enameled Cast Iron 5-Quart Round Dutch Oven, Red (Kitchen) DO NOT BUY - you will have problems with Innova cookware like everybody else does and Innova will not do anything about it!!!
INNOVA SELLS FAULTY COOKWARE DOESN'T HONOR WARRANTY!!! I would give Innova line of cookware 0 stars if I could because there is absolutely nothing positive about it. When I first got this pot it seemed ok. But after enamel started chipping off (very common problem with Innova cookware, as I later discovered), I contacted customer service and all they told me was: "That would not be covered by the warranty because it does not affect the function of the cookware." One line, no "sorry", "thank you" or whatever. Not to mention this ridiculous and dirty way to dishonor warranty. DO NOT BUY or you will be giving your money to thiefs! |